• Raya CX signs MoU with ITIDA at the Global Outsourcing Summit 2025, supporting Egypt’s vision to become a world-class digital and outsourcing hub.
• The Summit facilitated 55 new outsourcing agreements expected to create over 70,000 jobs.
• Egypt’s IT sector aims to reach 500,000 offshoring jobs and $9 billion in export revenues by 2026.

Egypt took another step toward realizing its ambition of becoming a global digital experience and outsourcing hub as Raya CX, a leading customer experience management company, signed a Memorandum of Understanding (MoU) with the Information Technology Industry Development Agency (ITIDA) during the Global Outsourcing Summit 2025 held in Cairo on November 9–10.

The agreement reflects Egypt’s continuing efforts to expand its outsourcing and digital services industries, which already employ over 300,000 professionals. The Ministry of Communications and Information Technology aims to raise that number to 500,000 by 2026, while doubling outsourcing export revenues to $9 billion.

“We are proud to partner with ITIDA in this strategic step that supports Egypt’s vision to become a world-class outsourcing hub,” said Alaa El-Khishen, CEO of Raya CX. “At Raya CX, we remain committed to driving innovation, creating opportunities, and delivering exceptional experiences for our global clients—proudly from Egypt to the world.”

The Summit, hosted by ITIDA, served as a key platform for showcasing Egypt’s growing outsourcing ecosystem. It led to the signing of 55 new outsourcing agreements, projected to generate over 70,000 job opportunities, reinforcing the country’s position as an attractive destination for customer experience (CX), IT services, and business process outsourcing (BPO).

Since the launch of Egypt’s Strategy for the Offshoring Industry, authorities have signed 74 agreements with local and international firms. More than 20 companies have established outsourcing centers for the first time, while 50 have expanded existing operations, drawn by the country’s strategic location, competitive costs, and skilled multilingual workforce.

Raya CX’s partnership adds to a growing list of recent high-profile collaborations in the sector. Earlier in 2025, U.S.-based Concentrix signed an MoU with ITIDA to create about 15,000 jobs, while Foundever (formerly Sitel Group) invested $70 million to expand its operations. Spanish firm Konecta also established its regional headquarters in New Cairo, investing $100 million and creating 3,000 new jobs in AI, digital transformation, and CX services.

Hikmatu Bilali, Edited by Idriss Linge