• Platform uses secure national digital identity via biometric civil register
• Initiative supports broader public sector digitalisation and service access

Côte d’Ivoire is continuing to modernise its public administration through digital technology. On Friday, Jan. 16, 2026, the National Office of Civil Status and Identification (ONECI) and La Poste de Côte d’Ivoire launched “MaPoste,” an application designed to provide digital access to postal and administrative services through a secure digital identity.

Presented as a “super app,” MaPoste allows any citizen with a National Identification Number (NNI) to access a digital mailbox from a smartphone. The platform is part of the national digital transformation strategy, which aims to make public services easier to access while strengthening the security of online transactions.

Through this platform, La Poste de Côte d’Ivoire is adopting what it describes as a “phygital” approach, combining its physical network of more than 200 branches with fully digital services. The objective is to reduce the need for in-person visits, simplify procedures and improve the user experience, as demand for digital public services continues to rise.

The project relies on integration with the National Register of Physical Persons (RNPP), managed by ONECI. This system assigns each citizen a unique identity based on biometric data and has become a central pillar of Côte d’Ivoire’s e-government drive. Authorities say linking digital services to a certified identity is a key condition for ensuring reliable transactions and protecting personal data.

In practical terms, MaPoste is expected to make several administrative procedures easier. These include the issuance of the national identity card and the ability to apply for and track official documents such as civil status records, certificates of nationality, or criminal record certificates. The initiative aims to reduce processing times and improve the tracking of requests.

The launch is part of a broader push to digitise public services in Côte d’Ivoire. In recent years, the country has expanded projects involving digital identity, cybersecurity and administrative digitisation. The aim is to build an administration that is more efficient, more inclusive and better adapted to citizens’ digital habits.

Samira Njoya