• GNOC now manages networks across 12 countries and over 100 million users

• Platform uses AI, automation, and data tools to improve service quality

• More than 270 skilled jobs created in Côte d’Ivoire since launch

Orange Côte d’Ivoire marked the 10th anniversary of its Global Network Operations Center (GNOC) on April 28 in Abidjan.

Launched in 2016 with support from Huawei, the GNOC operates from two sites in Abidjan and Dakar. It has become a central pillar in managing the group’s telecom infrastructure across Africa, overseeing networks in 12 subsidiaries and serving more than 100 million users.

Designed to support the rapid growth of digital usage, the GNOC aims to centralize technical operations while improving service quality. It runs continuously and relies on advanced technologies such as big data, artificial intelligence, and automation to detect and resolve network issues. This setup has helped reduce response times and improve overall performance across voice, data, and mobile financial services.

According to Yasser Shaker, chief executive of Orange Africa and Middle East, the GNOC now plays a strategic role in the group’s operations by pooling expertise and strengthening service reliability across markets. He added that its presence in Côte d’Ivoire also reflects a commitment to developing local talent and creating long-term value.

A driver of local skills and jobs

Beyond its technical role, the GNOC has contributed to the development of Côte d’Ivoire’s digital ecosystem. Since its launch, it has created more than 270 skilled jobs, supporting the growth of expertise in areas such as automation and artificial intelligence.

For Huawei, a long-standing partner, the collaboration has focused on improving operational performance and optimizing resources while maintaining high service quality. The partnership has also enabled the deployment of new-generation technologies and more structured operational processes.

Supporting network transformation

As the telecom sector evolves with the expansion of cloud services, artificial intelligence, and digital platforms, the GNOC is positioned as a key tool to support network performance, resilience, and efficiency.

Orange plans to further integrate artificial intelligence into its network operations to improve both system management and user experience. By using AI models of different scales, the company aims to enhance end-to-end operations and maintenance while sustaining service quality across its African footprint.

Carelle Yourann