News Services

Egypt: Raya CX partners with State Digital Regulator on Outsourcing

Egypt: Raya CX partners with State Digital Regulator on Outsourcing
Monday, 10 November 2025 17:40
  • Raya CX signs MoU with ITIDA at the Global Outsourcing Summit 2025, supporting Egypt’s vision to become a world-class digital and outsourcing hub.
  • The Summit facilitated 55 new outsourcing agreements expected to create over 70,000 jobs.
  • Egypt’s IT sector aims to reach 500,000 offshoring jobs and $9 billion in export revenues by 2026.

Egypt took another step toward realizing its ambition of becoming a global digital experience and outsourcing hub as Raya CX, a leading customer experience management company, signed a Memorandum of Understanding (MoU) with the Information Technology Industry Development Agency (ITIDA) during the Global Outsourcing Summit 2025 held in Cairo on November 9–10.

The agreement reflects Egypt’s continuing efforts to expand its outsourcing and digital services industries, which already employ over 300,000 professionals. The Ministry of Communications and Information Technology aims to raise that number to 500,000 by 2026, while doubling outsourcing export revenues to $9 billion.

“We are proud to partner with ITIDA in this strategic step that supports Egypt’s vision to become a world-class outsourcing hub,” said Alaa El-Khishen, CEO of Raya CX. “At Raya CX, we remain committed to driving innovation, creating opportunities, and delivering exceptional experiences for our global clients—proudly from Egypt to the world.”

The Summit, hosted by ITIDA, served as a key platform for showcasing Egypt’s growing outsourcing ecosystem. It led to the signing of 55 new outsourcing agreements, projected to generate over 70,000 job opportunities, reinforcing the country’s position as an attractive destination for customer experience (CX), IT services, and business process outsourcing (BPO).

Since the launch of Egypt’s Strategy for the Offshoring Industry, authorities have signed 74 agreements with local and international firms. More than 20 companies have established outsourcing centers for the first time, while 50 have expanded existing operations, drawn by the country’s strategic location, competitive costs, and skilled multilingual workforce.

Raya CX’s partnership adds to a growing list of recent high-profile collaborations in the sector. Earlier in 2025, U.S.-based Concentrix signed an MoU with ITIDA to create about 15,000 jobs, while Foundever (formerly Sitel Group) invested $70 million to expand its operations. Spanish firm Konecta also established its regional headquarters in New Cairo, investing $100 million and creating 3,000 new jobs in AI, digital transformation, and CX services.

Hikmatu Bilali, Edited by Idriss Linge

On the same topic
DRC nears deal for Equity BCDC to fund 1,000 Transco buses via digital ticketing Revenue from each ticket will secure loan repayment through a...
President Mahama launches STEMBox to boost practical science education Program aims to modernize learning and support local tech-focused...
Africa faces an average of 2,902 cyberattacks per organisation per week, with peaks in telecoms, finance and public services. Demand for...
The government plans to connect 2,000 rural secondary schools to the Internet under the “Connect A School” project. Nearly 6 million rural learners...
Most Read
01

Camtel to launch Blue Money in 2026, entering Cameroon’s crowded mobile money market led by MTN Mo...

Cameroon: State Owned Telecommunication Company To Enter Mobile Money Market
02

Francophone Sub-Saharan Africa hosts 860+ startups but faces deep structural weaknesses EY urges...

Major Tech Reforms Needed for Francophone SSA to Attract More Investment, Report Says
03

Kossi Ténou succeeds Badanam Patoki as president of the AMF-UMOA. Ténou brings over 20 years of e...

Togo’s Kossi Ténou Appointed President of AMF-UMOA
04

This week in African health news: Global measles cases have dropped nearly 80 percent since 2000, bu...

Measles Cases Drop 80%, Ethiopia's Marburg Response and Cholera in DRC (Weekly Health Update)
05

Maersk will resume transit through the Suez Canal from December 2025 after a two-year diversion. ...

Maersk to Resume Suez Canal Transit in December
Enter your email to receive our newsletter

Ecofin Agency provides daily coverage of nine key African economic sectors: public management, finance, telecoms, agribusiness, mining, energy, transport, communication, and education.
It also designs and manages specialized media, both online and print, for African institutions and publishers.

SALES & ADVERTISING

regie@agenceecofin.com 
Tél: +41 22 301 96 11 
Mob: +41 78 699 13 72


EDITORIAL
redaction@agenceecofin.com

More information
Team
Publisher

ECOFIN AGENCY

Mediamania Sarl
Rue du Léman, 6
1201 Geneva
Switzerland

 

Ecofin Agency is a sector-focused economic news agency, founded in December 2010. Its web platform was launched in June 2011. ©Mediamania.

 
 

Please publish modules in offcanvas position.