The historical telecommunications operator in Senegal, Sonatel, received a formal notice from the Telecommunications and Post Regulatory Authority. In a communiqué published on 30th September 2015, the regulatory authority expressed its discontent at the telecom company for numerous malfunctions which occurred on its network on 15, 18 and 26 September 2015.

On those days, for several hours, the users of the company owns at 51% by French group Orange were unable to make calls due to a loss of network signal. Many users even complained to ARTP about the inconveniences incurred.

Reminding Sonatel of its contractual obligations, Abdou Karim Sall, Managing Director of the authority explained that following articles 7, 26 and 139 from law n° 2011-01 of 24 February 2011 on the telecommunications code, the company must ensure the continuous functioning of the networks and services provided. Services which, as defined in the specifications, "are continuously operational, 24 hours a day, including on Saturdays, Sundays and public holidays".

In his communiqué, Abdou Karim Sall requested that Sonatel "ensure that these incidents do not reoccur". Otherwise, the company could exposed itself to a sanction for bad service quality and breach of the bill of specifications.