Telecom

Kenya: Airtel, Telkom could face sanctions over poor service quality

Wednesday, 03 February 2021 19:18
Kenya: Airtel, Telkom could face sanctions over poor service quality

(Ecofin Agency) - In Kenya, mobile operators Airtel and Telkom could face sanctions from the telecom regulator (Communications Authority of Kenya, CA) over the poor quality of services. Both operators, currently undergoing testing, have been put on notice by the regulator for non-compliance with quality of service performance indicators in 33 of the 47 counties examined in 2020.

As Airtel and Telkom’s performance did not meet the set target of 80 percent for voice services, they were issued notices of non–compliance that require the firms to improve their quality of services in the country in compliance with the set threshold,” CA said in the report.

According to the regulator, the overall average QoS performance for the entire sector (Airtel, Safaricom, and Telkom Kenya) was 72%. Safaricom achieved an overall performance of 92% and ranked the best of the three. Telkom scored 73% and Airtel 52%.  As a reminder, the CA previously initiated a program calling on companies to upgrade their equipment and review their evaluation methodology. The authority said conducting regular compliance measurements is a key operational activity that facilitates the achievement of its goal, which is to maintain and promote effective competition as well as research and development in the telecom sector for the provision of quality services in Kenya.

This goal is becoming more important with the increasing need for quality telecom services induced by Covid-19. Good quality of telecom services is required for a successful digital transformation and the effective participation of the people in the digital economy.

Muriel Edjo





 
Finance


 
Public Management


Ecofin Agency covers the news from 9 business sectors in Africa: Public management, Finance, ICT, Agribusiness, Electricity, Mining, Oil and Gas, Comms and Laws. Ecofin Agency is also creating and management specialized medias, in paper and on the web/social networks, for institutions or African publishers.

AGENCE ECOFIN

Mediamania Sarl
Rue du Léman, 6
1201 Genève
Tél: +41 22 301 96 11

REDACTION
redaction@agenceecofin.com

Public management
Aaron AKINOCHO
Borgia KOBRI
Moutiou ADJIBI

Finance
Idriss LINGE
Walid KEFI
Chamberline MOKO

Agribusiness
Espoir OLODO

Electricity
Gwladys JOHNSON

Oil and Gas
Olivier DE SOUZA

Mining
Louis-Nino KANSOUN

ITC 
Muriel EDJO

Comms
Servan AHOUGNON

Cameroon
Brice R. MBODIAM
Sylvain ANDZONGO
Monique MAY
Julienne Rose SENDE

Togo
Fiacre E. KAKPO
Waliyullah TAJUDEEN
Séna AKODA

Niger
Sandrine GAINGNE

Gabon
Stephane BILLE
Pierre-Celestin ATANGANA

Desk
Stéphane ALIDJINOU
Souha TOURE
Vahid CODJIA
Diane ZODEHOUGAN
Hikmatu BILALI

Translation
Schadrac AKINOCHO
Mouka MEZONLIN
Firmine AÏZAN



Digital
Omar SOKHNA
Mamadou DIOP
Bacary MANE
Abdel Razak MOULIOM

Digital Marketing
Jérémie FLAUX
Geraud ACHI
Jean Christian BERNARD
Franck FOUTE

Web publishing
Bakoly RAHARISOA
Rina RAMANANDRAISOA
Hasina RAJEMISON

Development
Dominique FLAUX

 


 
REGIE COMMERCIALE
AGENCE ECOFIN
Rue du Léman, 6
1201 Genève
Tél: +41 22 301 96 11
Fax: +41 22 301 96 10

Benjamin FLAUX
bf@agenceecofin.com 
Tél: +41 22 301 96 11 
Mob: +41 78 699 13 72

Voir page 
Nos services
 

 










 



Ecofin Agency is a news agency for economic and sectorial information. It was created in 2010 and it website was launched in June 2011.

Please publish modules in offcanvas position.