In Morocco, only 23.27% of administrative services are fully computerized, the Ministry of Civil Service and Administrative Reforms declared. About 27% are partially dematerialized while nearly 46% are only informative.
According to the Minister Mohamed Benabddelkader (photo), this situation “reflects the weak electronic preparation” of the country. Overall, Morocco's e-readiness is at 48%. E-readiness refers to the level of electronic readiness of the state, its government and its citizens to use information and communication technologies (ICTs) for socio-economic development.
Although the supply of digitized services in Morocco has grown considerably over the past decade, Mohamed Benabddelkader acknowledges, he regrets that there has not been a positive impact on the quality of services provided to users, particularly those requiring transactions and documents from other departments.
At the end of a meeting held July 4, which aimed to review the current situation of electronic administration in Morocco, the Minister indicated that the relevant draft law has already been submitted to the General Secretariat of the Government and will help to accelerate the advent of electronic administration in the country.