Telecom

Kenya: The CA to publish service quality report giving priority to client experience

Wednesday, 24 April 2019 16:30
Kenya: The CA to publish service quality report giving priority to client experience

(Ecofin Agency) - The Communications Authority of Kenya announces the future publication of a report on the quality of telecom, internet and digital services offered by operators in the Kenyan market.

In the new report, apart from measuring the quality of voice and data services, the regulator also measures some other segments.

According to Francis Wangusi (photo), director of the regulatory agency, the project initiated early this year was spurred by the increasing complaints of users in various segments.

The regulator indicates that its new grading system takes into account the customer experience allowing users to grade these service providers based on performances, network availability, service cost and customer support. Mobile units of the operator have been deployed in five key regions for data collection.

The regulator also collects data on the services provided by the various domain registries that host thousands of websites and blogs in the country. This is aimed at bringing order in a sector where there are numerous complaints of traffic redirection and the proliferation of fake news websites.





 
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