Telecom

Kenya’s communications authority to investigate Safaricom following network outage

Kenya’s communications authority to investigate Safaricom following network outage
Tuesday, 26 November 2019 17:05

Last weekend, mobile operator Safaricom, which holds the highest market share in Kenya, experienced serious disruptions to its telecoms network. The outage restricted customers from calling, texting and even using Mobile Money (MPESA) services across the country.

The Communications Authority (CA), which intends to find out the reasons for this situation, is considering conducting an investigation. “Safaricom is in a unique situation where a network outage would cause a threat to the economy. A lot of people rely on their voice, data and MPESA services to run their businesses so it is critical that they maintain 99.99% uptime at any one time,” a source told techweez.com.

“If Safaricom is found liable, they will be fined up to 0.2% of their revenues according to the law, which in their case could be hundreds of millions of shillings,” the source said. The company has nearly 34 million subscribers in a market made of nearly 45 million people.

This is the second time this year that Safaricom's telecom network has experienced problems. Last August, the telecom operator's subscribers complained about disruptions in data service.

On the same topic
• Algeria grants commercial 5G licenses to top three telecom operators: Mobilis, Djezzy, and Ooredoo • License award comes on stream as part of the...
MTN Nigeria launched a 100 million naira startup accelerator starting September The 12-week program offers funding, mentorship, and tech...
The MTN Nigeria Dabengwa Tier 3 Data Centre is more than just a physical infrastructure project — it’s a foundational investment in Nigeria’s digital...
Chad begins drafting a manual to implement its National Digital Health Program Aims to ease doctor shortages via telemedicine and digital...
Most Read
01

• Global coffee consumption projected to hit a record 169.4 million 60-kg bags in 2025/2026, up from...

Coffee: Global Consumption Expected to Reach Record Level in 2025/2026
02

In a West African financial landscape marked by tighter regulation of the fintech sector, digital fi...

In Five Years, Francophone Africa Will be A Major Force in African Tech –Régis Bamba
03

• Burkina Faso-based financial group, Vista Group Holding, has acquired a majority stake in Société ...

Burkina Faso: Vista Group Acquires Controlling Stake in Société Générale
04

Transport and food prices have been climbing steadily across Africa in recent years. In Côte d’Ivoir...

Côte d’Ivoire’s Fuel Price Cuts Haven’t Slashed Transport Costs–Yet
05

• Kenyan President William Ruto signs strategic partnership with UK Prime Minister Keir Starmer to b...

William Ruto in London: New Agreement Aims to Double Kenya-UK Trade by 2030
Enter your email to receive our newsletter

Ecofin Agency provides daily coverage of nine key African economic sectors: public management, finance, telecoms, agribusiness, mining, energy, transport, communication, and education.
It also designs and manages specialized media, both online and print, for African institutions and publishers.

SALES & ADVERTISING

Benjamin FLAUX
bf@agenceecofin.com 
Téls: +41 22 301 96 11 
Mob: +41 78 699 13 72
Média kit : Download

EDITORIAL
redaction@agenceecofin.com

More information
Team
Publisher

ECOFIN AGENCY

Mediamania Sarl
Rue du Léman, 6
1201 Geneva
Switzerland

 

Ecofin Agency is a sector-focused economic news agency, founded in December 2010. Its web platform was launched in June 2011. ©Mediamania.

 
 

Please publish modules in offcanvas position.