• Algeria launches a shared call center to support telecom sector expansion.

• The project aims to create 10,000 jobs and strengthen digital services.

• Demand for BPO services grows as Africa’s outsourcing market accelerates.

Sid Ali Zerrouki, Algeria’s minister of Post and Telecommunications, inaugurated on November 23, the experimental phase of the shared call center for the sector’s operators (Algérie Télécom, Algérie Poste, and Mobilis) in Ouargla, in the northeast of the country. The authorities aim to expand call center activity as part of a broader plan to grow the telecom market to $1.2 billion by 2029.

According to the minister, the center will serve as a common platform to receive citizens’ calls, allowing for digitized and structured handling of their requests and providing systematic information on services offered by the Post and Telecommunications sector. It will also direct callers to specialized services and ensure coordination with sector institutions, helping improve service quality and support the country’s digital transition.

The shared call center will employ 480 people in its first phase, with a broader goal of creating 10,000 jobs by 2027. It will gradually expand to include other companies from the economic sector. The minister said the necessary support and investments will be mobilized to advance this “promising project that positions Algeria on the call center market map both regionally and internationally.”

This initiative comes as the call center market, a key segment of outsourcing, continues to grow. According to Statista, revenue from Africa’s business process outsourcing market is expected to reach $9.42 billion by 2030, up from $7.15 billion in 2025. Statista notes that the growth of Africa’s BPO industry is driven by corporate clients attracted by a highly skilled, well-trained, English-speaking workforce and lower labor costs compared to other regions.

In its “Digital Algeria 2030” strategy, the government aims to make digital technology a major engine of economic diversification, job creation, and stronger regional and international positioning. Algiers is targeting a $30 billion contribution to GDP by 2029, according to Zerrouki, quoted by Algeria Invest last April.