Tunisia’s national telecommunication authority (INT) indicated that 10 days only after the launch of the consumers-dedicated website, last October 9, 32 complaints about service quality were recorded.

Such a number, in such a short period, attests that users truly needed their own space to express their complaints about failures of telecom operators, without them being buried by the regulator’s other missions. 

According to the INT, out of the 32 complaints, 28 “were solved by telecom operators and internet service providers within about 48 hours after they were issued”.

Explaining how it achieved such a fast response, INT said it analyzes each complaint by type, geographical location and category of users; then contacts service providers in charge of resolving it within the shortest delays. 

When it launched intt-info-conso.tn in collaboration with the consumers’ defense organization (ODC), INT had revealed that besides recording consumers’ complaints, the platform would also help “direct the consumer towards a responsible management of mobile telephony, landline and Internet services”.