In Benin, telecom services users, regrouped in the “Voix des consommateurs” (Consumers’ voice) association, are angry at mobile operators MTN, Moov and Glo, for the poor services the firms provide. In effect, the users carried out a protest march on July 5, 2017, passing by the various head offices of the operators.

The users denounce poor quality of calls, disappearing of credit and internet bundles, says Robin Accrombessi (photo), president of the protestors association, according to beninmondeinfos. He also noted that in addition to providing service of poor quality, the operators constantly pester users with SMS, which are often promotional.

It should be noted that the users’ manifestation comes a day after MTN and Glo got sanctionned and Moov received a warning from the regulatory authority of the communication industry (ARCEP), for failing to their obligations under their respective specifications. In details, MTN and Glo are to pay fines of about FCFA492 million and FCFA31 million respectively to the Public Treasury.