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Senegal: A new day of boycott against Orange launched on Facebook

Friday, 13 November 2015 16:53

(Ecofin Agency) - The subscribers of mobile telephone operator Orange have again been called, through many Facebook pages created to denounce the bad quality of service of the company, to boycott its products and services on 12 November 2015. If they cannot prevent the use of their chip either for work, or to answer in potential emergency situations, the organisers of this Orange boycott day are asking the participants to reduce as much as possible their use of the company's services.

Tired of complaining about the bad quality of products and services, without any change in the situation, customers who do not expect any assistance from the Telecommunications and Post Regulatory Authority (ARTP) which sanctions are yet to be implemented, have decided to take to the law into their own hands. The only way is to attack Orange where it hurts the most: Revenues.

According to the telecom authority, in its analysis report on the Senegalese telecom market for the 3rd quarter 2015, Orange had a drop of 1.08% in the number of subscribers. The company also lost 0.95 internet market share to the benefit of Tigo and Expresso.

The disgruntled Orange subscribers want to believe that it was their action against the company, through the first boycott day held from 1st to 2 October 2015, which is at the root of the drop in subscribers. They thus intend to continue until Orange provides, among others, better tariffs, a better customer service, better offers and a better credit life.



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ECOFIN AGENCY offers a selection of articles translated from AGENCE ECOFIN. Founded in 2011, Agence Ecofin is a leader in Francophone Pan-African economic news, particularly in West and Central Africa. The agency publishes daily news on nine African economic sectors: Public Management, Finance, ICT, Agribusiness, Energy, Mining, Transport & Logistics, Communication, and Training.

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