• Criminal records and nationality certificates now available online
• Platform aims to cut delays, costs, and centralize public services
• Government faces challenges in connectivity, inclusion, and data security

Senegal has taken a major step in its digital transformation by moving key administrative services online, as part of its broader “New Deal” technology strategy.

On March 24, the government launched the digitalization of several high-demand services. Criminal records, nationality certificates, and certificates of non-employment in the civil service can now be obtained through the e-senegal.sn portal in just a few clicks.

This first rollout is expected to expand quickly. The platform is set to integrate additional services, including building permits, civil registry documents, and land-related procedures. The goal is to centralize interactions between the state and users on a secure platform, significantly reducing processing times and transaction costs for citizens, businesses, and the diaspora.

Bridging access gaps remains a challenge

Despite progress in the United Nations e-government ranking—where Senegal moved from 143rd place in 2022 to 135th in 2024—structural barriers remain.

To ensure the platform is accessible nationwide, the government is pursuing a hybrid connectivity approach combining terrestrial networks and satellite services, including Starlink. Authorities aim to provide free internet access to one million citizens, particularly in rural areas, so that digital services are not limited to urban populations. According to DataReportal, internet penetration in Senegal reached 60.6% by the end of 2025.

The success of this digital shift will depend on the government’s ability to ensure system interoperability and protect personal data. Beyond the technical rollout, officials will need to invest in digital literacy programs and expand public access points across local communities to build a truly user-centered, connected administration.

Samira Njoya