• Ghana plans to shift 16,000 public services online through the Ghana.gov platform by end-2025
• The updated portal will be fully linked to the national biometric ID, the Ghana Card
• The goal is to modernize state services and improve transparency and efficiency

Ghana’s government aims to digitize around 16,000 public services on its national platform Ghana.gov by the end of this year, according to Minister of Communication, Digital Technologies, and Innovation, Samuel Nartey George. The move is part of a major overhaul designed to simplify how citizens and businesses interact with government institutions.

The revamped portal will serve as a single point of access to all government services, offering a faster and more user-friendly experience. It will also be fully integrated with the Ghana Card, the country’s national biometric ID. The platform, developed in partnership with the National Information Technology Agency (NITA), is intended to streamline administrative tasks ranging from tax payments and fines to obtaining permits, licenses, and registrations.

At present, between 1,500 and 2,000 services are already available through Ghana.gov. The upgraded version is expected to launch in the fourth quarter of 2025, following a competitive bidding process. The new system is designed to boost transparency and cut down on service delivery times.

This initiative is part of the broader “Digital Ghana Agenda,” which includes digitizing government services, establishing a national biometric identity database, and implementing a digital land registry. While progress has been made, Ghana still lags behind globally. The United Nations 2024 e-Government report ranks Ghana 108th out of 193 countries, with an e-Government Development Index (EGDI) score of 0.6317 out of 1—an improvement from 0.5624 in 2022.

The shift of 16,000 services to Ghana.gov marks a major step forward. It is expected to strengthen user trust, expand digital inclusion, and improve government efficiency. However, further progress will depend on continued investment in digital infrastructure, training for a skilled tech workforce, and expanded opportunities for online citizen engagement. These efforts will be key to moving from basic e-government to a fully integrated digital public sector.