Many African telecoms operate in cost-sensitive markets where affordability is key. By outsourcing network operations, telecom providers can focus on strategic priorities like digital transformation, expanding services, and improving customer engagement rather than managing complex network operations.

e& Egypt and Ericsson have extended their managed services and customer support agreement for another five years. The partnership, announced on January 23, focuses on strengthening customer-centricity, operational efficiency, AI integration, cost savings, and scalability to support e& Egypt’s network growth and transformation goals.

Chief Technology and Information Officer at e& Egypt, Amr Fathy, commented on the agreement saying: “This partnership highlights a shared vision to leverage AI-driven network technologies for next-generation advancements in telecommunications. We seek to build on Ericsson’s experience to integrate AI in the network operations, enhance service quality and user experience for our subscribers while paving the way for future growth.”

Under the agreement, Ericsson will continue to manage e& Egypt’s network operations and customer support. By leveraging its advanced network operations, optimization capabilities, and AI-driven technologies, Ericsson aims to enhance service quality, improve user experiences, and prepare the network for future expansions, including the rollout of 5G in Egypt.

Managed Network Services involve outsourcing network operations, including performance management, provisioning, vulnerability management, and energy oversight. These services help e& Egypt ensure secure, efficient networks while reducing costs, optimizing energy use, and supporting sustainability goals. They also enable e& Egypt to streamline processes, focus on digital transformation, and expand value-added services.

Ericsson reports that Managed Network Services resulted in a 34% decrease in network downtime, a 32% drop in customer complaints, and an 8% reduction in energy consumption.

e& Egypt aims to position itself as the nation’s top digital telco. Partnering with Ericsson aligns with this vision by integrating cutting-edge technologies like AI, data analytics, and automation into its operations.

Hikmatu Bilali