Telecom

Nigeria: NCC wants operators to provide top-notch services

Monday, 30 August 2021 20:29
Nigeria: NCC wants operators to provide top-notch services

(Ecofin Agency) - The Nigerian Communications Commission (NCC) adopted yesterday August 29 new key performance indicators to measure the quality of telecom services provided by operators.

“These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc., and commercial consumer issues such as access to customer care centers, billing integrity, and other characteristics that can be measured and improved,” the commission said.

NCC has also imposed new rules for telecom operators. From now on, MTN, Airtel, Glo, and 9mobile will have to provide quarterly reports on their quality of service. The report for the previous quarter must be received by the NCC (Abuja office) by the 15th of the first month of each quarter. The report must be both in hard copy and in an editable electronic version, the telecom regulator said.

Each operator will also have to provide a national report (covering network services nationwide), a regional report (preferably using the six geopolitical zones), and an urban report for the cities of Lagos, Aba, Abuja, Kano, Benin City, Maiduguri, and Port Harcourt.

Nigeria wants to reduce its dependence on the oil sector and make the digital sector one of its main economic pillars. Reaching this goal requires quality access to telecom services for the population and NCC will make sure operators improve the quality of their services.

In its report "Modernizing Regulation and Quality of Service Regulation in Sub-Saharan Africa" published in 2020, the Global System for Mobile Communications Association (GSMA) considers service quality to be crucial to the development of the telecom market.

Muriel Edjo





 
Finance


 
Public Management


Ecofin Agency covers the news from 9 business sectors in Africa: Public management, Finance, ICT, Agribusiness, Electricity, Mining, Oil and Gas, Comms and Laws. Ecofin Agency is also creating and management specialized medias, in paper and on the web/social networks, for institutions or African publishers.

AGENCE ECOFIN

Mediamania Sarl
Rue du Léman, 6
1201 Genève
Tél: +41 22 301 96 11

REDACTION
redaction@agenceecofin.com

Public management
Aaron AKINOCHO
Borgia KOBRI
Moutiou ADJIBI

Finance
Idriss LINGE
Walid KEFI
Chamberline MOKO

Agribusiness
Espoir OLODO

Electricity
Gwladys JOHNSON

Oil and Gas
Olivier DE SOUZA

Mining
Louis-Nino KANSOUN

ITC 
Muriel EDJO

Comms
Servan AHOUGNON

Cameroon
Brice R. MBODIAM
Sylvain ANDZONGO
Monique MAY
Julienne Rose SENDE

Togo
Fiacre E. KAKPO
Waliyullah TAJUDEEN
Séna AKODA

Niger
Sandrine GAINGNE

Gabon
Stephane BILLE
Pierre-Celestin ATANGANA

Desk
Stéphane ALIDJINOU
Souha TOURE
Vahid CODJIA
Diane ZODEHOUGAN
Hikmatu BILALI

Translation
Schadrac AKINOCHO
Mouka MEZONLIN
Firmine AÏZAN



Digital
Omar SOKHNA
Mamadou DIOP
Bacary MANE
Abdel Razak MOULIOM

Digital Marketing
Jérémie FLAUX
Geraud ACHI
Jean Christian BERNARD
Franck FOUTE

Web publishing
Bakoly RAHARISOA
Rina RAMANANDRAISOA
Hasina RAJEMISON

Development
Dominique FLAUX

 


 
REGIE COMMERCIALE
AGENCE ECOFIN
Rue du Léman, 6
1201 Genève
Tél: +41 22 301 96 11
Fax: +41 22 301 96 10

Benjamin FLAUX
bf@agenceecofin.com 
Tél: +41 22 301 96 11 
Mob: +41 78 699 13 72

Voir page 
Nos services
 

 










 



Ecofin Agency is a news agency for economic and sectorial information. It was created in 2010 and it website was launched in June 2011.

Please publish modules in offcanvas position.